Refund and Returns Policy
At Glow Essence Pakistan, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
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You may return an item within 7 days of receiving your order.
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The product must be unused, unopened, and in its original packaging.
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Return shipping charges will be the responsibility of the customer unless the item received was damaged or incorrect.
To initiate a return, please contact us at [your email/WhatsApp number] with your order details and reason for return.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7-10 business days through your original payment method.
Non-Returnable Items
Please note, we do not accept returns or offer refunds on:
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Used or opened skincare products
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Items bought on sale or during promotions
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Gift cards
Damaged or Wrong Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos and your order number. We will replace the item at no extra cost.
Contact Us
For any questions regarding returns or refunds, feel free to reach out at:
📧 Skincareorganics.pk@gmail.com